1. Acceptance & Digital Consent
Accessing tidysweep.company or using our booking form constitutes full acceptance of these Terms of Service. By proceeding, you confirm you are at least 18 years of age and possess the legal capacity to enter into binding agreements in the Czech Republic. This is not a subscription service; consent is specific to each transaction or inquiry.
2. Service Scope & Digital Intermediation
Tidysweep operates as a scheduling and coordination platform for professional cleaning services. Our website provides quotations, manages bookings, and facilitates communication. The actual cleaning services are performed by vetted, independent cleaning professionals or our directly employed staff in Prague. We do not manufacture cleaning products; we select specific, eco-friendly formulations (non-toxic, biodegradable) for use in client homes.
3. Liability & The Prague Constraint
Our liability is capped at the total value of the service booked. We are not liable for pre-existing damage (e.g., loose floorboards, aging grout, fragile items not secured). In multi-tenant Prague buildings, clients are responsible for notifying building management and ensuring necessary access permits are available. Parking restrictions in central districts (Praha 1, 2) remain the client's responsibility for scheduling timing.
4. Cancellation & Rescheduling Policy
Cancellations made more than 48 hours prior to the booked time receive a full refund. Cancellations within 24-48 hours incur a 50% cancellation fee. For cancellations under 24 hours, the full service fee applies to compensate for blocked schedule time and technician dispatch. Rescheduling is free if requested 24+ hours in advance, subject to availability.
